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FAQ

Frequently asked questions and answers.

The bot does not open a position

Browse the step-by-step instructions in the 'Help' tab and watch the YouTube video tutorial.
Check if the capital limit is set on the 'Stocks' tab and if it is not exceeded (under the capital limit there is information about the current capital use by the positions on the offer list) and make sure that you have available funds for the bot in a given FIAT currency.
Perform manual currency purchase in the 'Actions' tab, check if the item appears on the bot's offer board. Check if the item reports an error.
Check if you have enabled and configured copying of movements from other users entered in the 'Copying movements' tab.
Check if bot filter alerts are enabled. You should enable the filters on the 'Filters and Alerts' tab so that the suggested currencies go to the bot so that it can open positions.

The bot does not copy all the moves from the given profile

Check in the history of the stock exchange whether such orders took place, because perhaps the offers are copied and appear in the history of the stock exchange, but they were not bought because the price suddenly increased and canceled the offers in the bot.
Check when the position was last opened for the person you are copying. Perhaps the person in question has not had any new open positions in a long time.
Check that you have not exceeded the maximum number of positions on the board or that you have not exceeded the capital limit.
Check if you are copying the manual movements of a given user or if you are copying only the automatic movements of the bot of a given user. Check what method the copied user plays, maybe he does not play the bot manually but only with automatic bot alerts, then you should copy his movements from alerts and not manual plays.
Check if the copied person plays manually or if they play automatically according to their filters (see the 'Copy' column on their profile on the offer board). If the copied person does not play alone, but only copies someone else's movements, such movements cannot be copied. You must copy the profile. which does not copy others but plays itself with a bot with its own set filters and alerts

'This action disabled is on this account' purchase error

You need to unlock a given currency on the Binance exchange or exclude it in the bot in the 'Settings' tab in the 'Excluded currencies' parameter (you can also exclude the entire UP and DOWN currencies group, see parameter description).

'WAIT TP' status

After buying the BID offer, the bot usually immediately issues an ASK sale offer. Sometimes the bot may not issue an ASK offer if the offer is placed too high (over 100% of the difference between the current rate and the ASK rate [TakeProfit]). The bot waits with the 'WAIT TP' status until the rate increases so that the distance between the current rate and the ASK rate decreases and then issues an ASK offer.

'SmartLoss' column

In the offer table, for each item in the 'Smartloss' column, there is information on how much is still missing from the loss pool in the 'SmartLoss' section for the position to be sold by SmartLoss.
Manual sell at a loss or the StopLoss function lowers the pool by a sold loss position.